Dr. Jordan Pettigrew
Dr. Jordan Pettigrew and Associates, Ottawa, Ontario
How would you summarize your practice philosophy?
Our practice philosophy is quality over quantity, coupled with a family atmosphere. We strive to create an environment where patients and staff are happy. If you do great dentistry and treat patients and staff well, you will be successful.
What is one thing you know now that you wish you had known at the start of your career?
At the start of my career, I wish I had taken more business courses. I believe I received a great education at the University of Manitoba and finished dental school with great skills but little knowledge in the way of running a business. That’s why a support system is invaluable.
What are two key qualities you look for in a new team member?
First, I would look for someone with a desire to increase their scope of practice and eager to implement new technologies and procedures. Secondly, I’m looking for someone passionate about their work, who shows up to work with a smile and raises the morale of the team every day.
What is the most important piece of advice you would give to a new practitioner?
Find a mentor. When you graduate, you’ve only seen the tip of the iceberg. Cultivate a relationship with someone experienced and don’t be afraid to reach out. You need someone you can call during a tough procedure. I’d like to give a personal thanks to Dr. Gordon Schwartz for being that person to me!
What would you consider to be your best and worst qualities?
My best quality is that I treat my staff like family. If you have happy staff your office will thrive! My worst quality is my perfectionism—double-checking with my staff on processes and procedures when they’re already two steps ahead of me. They’re amazing, though, and they’re patient with me!
What would you change about yourself if you could?
I tend to stress about the little things too much. Stress is not good for your health. Do everything you can to eliminate it in your professional and private life. Exercise, get good sleep, and plan ahead. If you can reduce stress, everything in life is better!
What have you observed to be the biggest change to the dentistry profession since you began your career?
Digital dentistry. I embraced it early, being one of the first in Ottawa to use the iTero digital scanner. It is a game changer. Embrace new technology and the practice of dentistry will remain exciting to you, your staff and patients!
Who was the greatest influence in your life and why?
My mom, Joanne Rowlinson. As a single mom, life was not always easy for her. I was a handful to deal with, and I got more than I needed to succeed thanks to her. She always managed with less so that I could have more, and for that I will always be grateful.
Dr. Pettigrew grew up in Ottawa and made his way back, with a little stop in Pembroke, after finishing dental school. He has been practicing dentistry for over 25 years. Jordan is always striving to be at the forefront of the dental profession by understanding and investing in cutting edge technology and procedures.