Overall customer satisfaction with dental plans increases slightly in 2021, driven by a combined 48-point increase in claims and reimbursement satisfaction (on a 1,000-point scale) and customer service experience, according to the J.D. Power 2021 U.S. Dental Plan Satisfaction Report, released today. Specifically, timeliness within those two factors help increase satisfaction, as timeliness of reimbursement and timeliness of problem resolution increased year over year.
UnitedHealthcare Dental ranks highest with a score of 806.
Humana Dental ranks second (793) and Aetna Dental ranks third (791).
The 2021 U.S. Dental Plan Satisfaction Report is based on responses from more than 1,203 dental plan members. The report was fielded September through October 2021. The report, now in its seventh year, measures customer satisfaction with dental plan providers based on five factors (in order of importance): cost; coverage; communications; customer service; and reimbursement.
For more information about the report, CLICK HERE.
See the online press release if you CLICK HERE.
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